Refund Policy

At ChatKeepsake, we want you to be completely satisfied with your purchase. This Refund Policy explains how refunds work for ChatKeepsake Pro purchases.

1. Refund Eligibility

1.1 7-Day Money-Back Guarantee

You are eligible for a full refund if:

• You purchased ChatKeepsake Pro within the last 7 days
• You are the original purchaser
• You request the refund through the proper channels (see Section 3)

1.2 Valid Reasons for Refunds

While we offer no-questions-asked refunds within 7 days, common valid reasons include:

• Technical issues: The Software does not work on your system despite meeting system requirements
• Duplicate purchase: You accidentally purchased the Software multiple times
• Feature expectations: The Software does not perform functions you expected
• Changed mind: You no longer need the Software
• Billing error: You were charged incorrectly

1.3 Situations NOT Eligible for Refunds

Refunds will generally NOT be granted in the following cases:

• More than 7 days have passed since purchase
• You violated our Terms and Conditions
• You used the Software for its intended purpose and achieved the desired result (e.g., successfully exported conversations)
• You shared or distributed your license key to others
• You reversed charges through your bank or credit card company (chargeback) without contacting us first
• You did not test the free version before purchasing (free version is available for evaluation)

2. Refund Timeframe

2.1 Within 7 Days

Full refund available with no questions asked.

2.2 After 7 Days

Refunds requested after 7 days will be evaluated on a case-by-case basis. We may offer:

• Full refund (only in exceptional circumstances such as critical bugs that prevented use)
• Partial refund
• Technical support to resolve issues instead of refund
• No refund (if request does not meet our criteria)

3. How to Request a Refund

3.1 Required Information

To process your refund request, please provide:

• Email address used for purchase
• Order number (from your Paddle receipt email)
• Date of purchase (if known)
• Brief reason for refund (optional)

4. Refund Processing

4.1 Processing Time

Once your refund is approved:

• Paddle processing: 1-2 business days
• Bank/card processing: 3-10 business days (varies by financial institution)
• Total time: Typically 5-10 business days from approval

4.2 Refund Method

Refunds are issued to the original payment method used for purchase:

• Credit/debit card purchases: Refunded to the same card
• PayPal purchases: Refunded to your PayPal account
• Other payment methods: Processed according to the payment provider's policies

4.3 Currency Fluctuations

If you purchased in a currency other than USD, the refund amount may differ slightly from the original charge due to currency exchange rate changes. We are not responsible for any losses due to currency fluctuations.

5. License Deactivation

Upon issuing a refund:

• Your Pro license key will be immediately deactivated
• Pro features will no longer be accessible
• You may continue using the free version of ChatKeepsake
• You must stop using the Pro version and remove it from all computers

6. Technical Issues vs. Refunds

If we cannot resolve your technical issue within a reasonable timeframe (typically 3-5 business days), we will gladly process a full refund.

7. System Requirements

Before purchasing, please verify your system meets the requirements:

• macOS 12.0 (Monterey) or later
• Full Disk Access permission capability
• Sufficient storage space for database operations

8. Free Trial Alternative

ChatKeepsake offers a free version with the following limitations:

• 250 message limit per conversation
• CSV export only (no PDF)
• Mac Messages database only (no iPhone backups)

We strongly encourage you to test the free version first to ensure ChatKeepsake meets your needs before purchasing Pro.

9. Chargebacks

If you dispute a charge with your bank or credit card company (chargeback) without first contacting us:

• Your license will be immediately revoked
• You will be banned from future purchases
• You will not be eligible for technical support
• We may pursue legal action to recover costs

10. Exceptions and Special Cases

10.1 Extended Refund Period

In exceptional circumstances, we may extend the 30-day refund window, such as:

• You were hospitalized or dealing with a medical emergency
• A critical bug prevented you from using the Software
• We made significant changes to features you relied on

10.2 Partial Refunds

We may offer partial refunds in certain situations:

• Requests between 7-14 days after purchase (50% refund may be offered)
• You used the Software extensively before requesting refund
• Other circumstances evaluated on a case-by-case basis

11. Regional Variations

This refund policy complies with consumer protection laws in various jurisdictions. If your local laws require more generous refund terms, those terms will apply. Please note:

11.1 European Union

EU customers have a statutory right to cancel within 14 days of purchase. However, by downloading and using the Software, you may waive this right per EU Directive 2011/83/EU. Our 7-day policy provides a reasonable evaluation period, and customers are encouraged to test the free version before purchasing.

11.2 Australia

Australian customers are protected by Australian Consumer Law and have rights to refunds for major failures and reasonable timeframes for remedies.

11.3 United Kingdom

UK customers have rights under the Consumer Rights Act 2015, including the right to a refund if software is faulty or not as described.

12. Refund Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. The policy in effect at the time of your purchase governs your refund rights.

13. Contact Information

For refund requests or questions about this policy:

• Email: support@chatkeepsake.com
• Subject Line: "Refund Request" or "Refund Policy Question"
• Response Time: Within 2 business days

Last Updated: October 9, 2025
Version: 1.0

← Back to Home